Who we are

This website, garagedoorcarrolltontx.com (the "Site"), is operated for Elm Fork Garage Door Co. ("we," "us"), a garage door service business serving Carrollton, Texas. You can reach us at contact@garagedoorcarrolltontx.com or (469) 701-6089.

Information we collect

The Site contains no contact forms and no user accounts, and we do not ask you to enter personal information on any page. The information we receive comes from two sources:

Phone calls. When you call us, we receive your phone number, the date and time of the call, and any details you share about your service needs. Our phone number is provided through a call-tracking service, which logs these details so we can return calls and measure how customers find us. Calls may be recorded for quality and training purposes. If you prefer not to be recorded, tell us at the start of the call.
Website analytics. We may use a privacy-respecting analytics service to understand aggregate site usage - pages visited, approximate region, browser type. This data is aggregated and is not used to identify individual visitors.

How we use information

To respond to your calls and emails and schedule service
To provide quotes and complete garage door work you request
To measure the effectiveness of this website in reaching Carrollton customers

We do not sell, rent, or trade your personal information. We do not use your information for unrelated marketing lists.

Cookies

The Site itself does not set cookies for tracking. Call-tracking and analytics scripts, where used, may set a limited cookie to attribute a phone call to a website visit. These are not advertising cookies.

Third-party services

Call-tracking and analytics providers process data on our behalf under their own privacy safeguards. We share information with them only as needed to operate those services, and with no one else except as required by law.

Data retention

Call records and recordings are retained only as long as needed for customer service, scheduling, and business record-keeping, then deleted in the ordinary course of business.

Your choices

You may ask us what information we hold about you, request a correction, or request deletion by emailing contact@garagedoorcarrolltontx.com. We will respond within a reasonable time and honor requests except where a record must be kept by law.

Children

The Site is a local business information site intended for adults and does not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, the updated version will be posted on this page with a new "last updated" date.

Contact

Questions about this policy: contact@garagedoorcarrolltontx.com or (469) 701-6089.

Privacy Policy